The employment of support staff for any business takes careful consideration like any role that involves direct contact with your customers or potential customers. At Kinetic we understand this and so take particular care to ensure the initial candidate search considers more than just experience.
Technical Support staff have to have excellent communications skills, they must have the ability to listen, and have good time management and the ability to multi-task.
Offshoring technical support to the Philippines offers not only the benefits of accessing a low cost labour market; but also the benefits of English being an official language in the Philippines. This means that with Kinetic, you have access to a large pool of English speaking support staff, many with experience in English speaking call centres.
Kinetic can provide staffing solutions for technical support services including but not limited to the following tasks:
- Customer Assessment
- Data Entry
- Email Handling
- Technical Assistant